Russell’s introduction to the DS Suite started in 2007 whilst working for Kyocera Mita Australia (now Kyocera Document Solutions), a large multinational OEM with a number of sales operations in Australia and New Zealand, who were running DS1 FM and RP
As part of the Logistics team, Russell’s role was to manage the supply chain from multiple OS vendors through to the end customers, using the DS tools to manage the forecast and order plan. Later, a need for increased collaboration led to the introduction of DS Feedback.
When he is not supporting clients as a Customer Support Consultant on the help desk, Russell is assisting with training of the DS1 suite of products to existing clients or with the implementation and rollout of DSX to new clients of Demand Management Systems
The experience gained in various roles within supply chain environments since 1999, including his most recent appointment as a Logistics Manager for Kyocera Document Solutions, has enabled Russell to gain valuable insights into the different requirements and challenges that businesses face when managing demand and supply planning, particularly when within an S&OP process
The experience gained by having been a long time user of the Demand Solutions software enables him to relate to support and implementation questions that clients encounter.